Customer Services
5 Great Reasons to
shop with us:
1. Price Beating Promise
We promise that if you find an identical item sold
elsewhere at a lower price, we will match that price
and discount a further 10% of the price difference.
We are so confident about our prices that we even
extend this offer for up to 7 days AFTER purchase.
The
only stipulation is that the item must be in stock
for immediate delivery.
How can we be so sure
that our prices are the lowest ?
We have a team of staff constantly checking our competitors prices on all products.
We guarantee that you simply cannot buy any product that we sell at a lower price
anywhere either in a store, or online.
2. Safe & Secure Online Shopping
This website uses the very latest in online security,
we use ' DreamPay '
and ' Thawte '
for our secure certificates, which means that wherever
you enter any personal details it is done in a secure
environment, with your details being digitally encrypted
before being transmitted to our secure database.
Entering Your Personal and Payment
Details
This website uses the very latest in online security,
we use ' Thawte '
for our secure certificates, which means that wherever you enter any personal
details it is done in a secure environment, with your details being digitally
encrypted (128 bit SSL digital encryption) before being transmitted to our secure
database. .
You can tell this because the URL at the top of the page shows https://www 
This 's' stands for secure and is ONLY shown
on secure pages with a genuine SSL certificate.
You will also notice a small padlock in the bottom right
hand corner of your browser like this  this
is also ONLY shown on secure web pages.
Your Personal Details Security
Guarantee
We keep your personal details completely safe, secure
and digitally encrypted, we
do not pass them on, or sell them to any third parties under any
conditions.
Secure Payments by Paypal
For your convenice we have chosen PayPal as
our payment provider. You do not need to be an existing
PayPal user, and you can make your payment in total
confidence.
PayPal is used by over 100 million people
worldwide, so you know you are in safe hands.
3. Discreet Ordering
When you order from us you can relax in the knowledge that our number one priority
is discretion and reliability, because we want you to become a regular customer
and tell all your friends how secure, discreet, and reliable we are.
Your
credit card / bank statement will show ' K&C Trading '
and give no clue to the items that you have ordered.
Discreet Delivery
Your package will be plain and discreet, with no indication of the contents.
Royal Mail requires all parcels to have a return address
in case the parcel is undelivered. Our returns address
is shown as:
K&C Trading
So you can trust that the postman or post woman will
have no idea what is in the package.
4. FREE Discreet UK Delivery on
all orders over £30
We offer FREE delivery within
the UK on all orders over £30.00,
and even if you don't manage to spend £30.00
with us (which we doubt) we charge just £2.95
for UK delivery.
5. No Quibble 14 Day Returns Policy
We operate a no quibble 14 day returns policy,
you can return your order to us within 14 days in unused
condition. Due to the nature of some of the products
that we sell we cannot offer an exchange on ' used
' products unless they are faulty in which case we
will replace the item for an identical item for you.
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